Field notes on voice AI, the economics of the phone, and building software that finishes the call — from the team behind GabbyVox.
The world’s largest home-improvement retailer swapped phone menus for a voice agent that catches why you’re calling in ten seconds — and got customers to a resolution four times faster. The lesson scales down, too.
Chat widgets and web forms get the attention. But for local business, the highest-intent customer is still the one who picks up the phone — and most of them never get through.
A simple framework for turning your missed-call rate into dollars, using numbers you already have on hand.
Forward a number, set your hours, run a few test calls. Here is the whole thing, start to finish.
Latency, turn-taking, memory, and tone — the small decisions that make an AI call feel human.